OUR ANSWERS
Can you tell me about your company?
- NaturalGreens.Com was founded in 2001 by Juno Moon, a Software Engineer, and Dr. Yang, a certified board member specializing in general internal medicine. NaturalGreens.Com is an innovative leader in Internet retail created to provide professional grade health products recommended by many professionals, and produced by industry leading companies with proven track records. We are driven to provide the very best our customers deserve.
How is NaturalGreens.Com different?
- NaturalGreens.Com is an Internet retailer run by seasoned professionals in technical and health industries. Since 2001 we have been serving tens of thousands customers with dependable information, prompt attention to your order, low prices, and trust. A professionally maintained web site that is fully compliant with highest standards in privacy & security policies, and ethical business philosophy. You will experience from us the best of what Internet shopping can offer.
What are your company hours?
- Our office is open Monday through Friday from 9-5 pm EST. Our Shipping Dept. is open Monday through Friday 7:00-3:30 pm and Saturday 7:00-10:30 am.
What kind of products do you carry?
- Main stream (Class A) products from the best-regarded manufacturers that have proven track records in the health supplement industry.
Where are your products coming from? Are they authentic?
- All of our supplies come directly from the manufacturers or manufacturer appointed distributors. Every product you buy from us is 100% authentic and original.
Can you tell me more about your pricing?
- We work directly with manufacturer pricing polices and generally offer the lowest prices allowed by manufacturers. This is generally 20%-40% discount from suggested retail price for most of our products but due to some strict manuafacturer policies, some product are only offered at suggested retail price. Free shipping is offered on all orders above $55, we also offer an additional volume discount for large purchases of up to 14%. The bigger the purchase, the bigger the volume discount. These savings will be automatically applied during check-out. For more details on our discount structure please click here.
I am trying to re-order the same products I ordered before, but the product picture looks different. Is this the same product?
- Currently the following manufacturers are undergoing label updates: Integrative Therapeutics (PhytoPharmica, NF Formulas, Tyler Encapsulations, Vitaline Formulas). You will find that some products from these manufacturers have the same product name with a different look. These are most likely the same product. We can double-check it for you if you want to make sure; please e-mail us with the product name.
I don't see discounted prices. Instead I see (click for registered-user price) link. What is this and how can I get discount?
- Some manufacturers prohibit discount advertisement of their products to the general public. For this reason, discounted prices can only be seen and applied to registered users.
These Brands include Bezwecken, Douglas Labs, INTEGRATIVE THERAPEUTICS (NF Formulas, Tyler Encapsulations, Vitaline Formulas, PhytoPharmica), Vital Nutrients.
In order to get discounted prices for the above brands click the link (click for registered-user price) and then Log-in or Register. Once you are a registered user and log-in, discounted prices will be automatically and instantly applied for you.
All Metagenics & Bezwecken products are not discounted due to the manufacturer's price policy.
I don't see a product in your manaufacturer's list that I know they make. How can I order it?
- Please do not hesitate to send us an email to Service@NaturalGreens.Com. We will be more than glad to consider your inquiry and notify you should it be available.
How do I verify if my order went through OK?
- There are 2 ways to verify. You will be given an Order ID from our web site as soon as your order is complete. You will also receive an order confirmation e-mail shortly after. Having either order ID or e-mail confirms your order.
How do I check on status of my order?
- Upon completion of your order, you will receive an order confirmation e-mail. Once your order has shipped you will receive another e-mail containing tracking number to confirm shipment. In addition, Order Status feature is available on our web site 24 hours 7 days a week for the most up to date status.
Do I have to pay taxes?
- There is no sales tax except 7 % sales tax to shipments in the State of Georgia.
What is your return/exchange policy?
- Within 30 days from purchase date. Please e-mail us for authorization number before returning a product. Shipping charges are not refundable. Generally we provide 100% credit on exchange and 90% refund on return (10% restocking fee applies).
Does anyone else see my personal information?
- Your privacy is very important to us. Information you provide is not given or shared with any others and you will be SPAM FREE. We are one of few Internet retailers compliant with TRUSTe Privacy Program. Your privacy is our business.
Is my information safe when I order on-line?
- Yes, we guarantee your information and identity are safe with us. Any personal information such as name, address, credit card, etc. submitted to NaturalGreens.Com is securely encrypted and our web site is scanned daily to guard against hackers. We are fully compliant with strictest standards available to protect your privacy and security. For more information please visit our Privacy page. and Security page.
Can I order without my e-mail address?
- Yes, please use NoEmail@NaturalGreens.Com as your e-mail address during check-out. By doing so you will not receive any e-mails including order and shipping confirmation e-mails.
Do you have a product catalog?
- NaturalGreens.Com does not publish a product catalog at this time. Please refer to our site map page for a complete list of our products.
I made purchases from NaturalGreens before. Can I re-order without using Internet?
- Yes, please e-mail or call us with the following information: previous order ID (if available), your name, phone number, products you want to order and shipping address. You must call us, if your credit card information has changed. We will process your order promptly and you will receive an e-mail confirming your order.
What other ordering methods are available other than on-line?
- You can also place an order using fax, mail or phone. Fax orders should include all input data requested on Check-Out page. Our mailing address can be found at "Contact Us" page for mail orders. For phone orders, please call us or leave a message. We will return your call promptly in case we have missed your call.
- More about our web site: We have a web site designed and maintained with a great deal of security. Our internal technical infrastructures have been serving securely and error-free since 2001. In addition, we have full-time staff exclusively processing Internet orders during office hours. If you do not have any special requests, try our web site. It is safe and provides the fastest order processing.
How soon will I receive my order?
- We provide same day shipping on orders placed before 1:30 PM EST during week days and 10:30 AM on Saturday. Once departed from our warehouse delivery usually takes 2 to 3 business days via USPS Priority Mail.
- Note: Our warehouse maintains adequate inventory of all products on this web site to meet the dynamic needs of our customers. In case an item is in back order status, a few days of delay in shipment will be experienced. Back ordered items are shipped within 3 to 4 business days.
What is the shipping charge?
- Domestic Orders: free on orders over $55; all others are shipped for a flat rate of $6.
- International Orders: actual postage cost plus $4 (for package handling and custom preparation).
Do you ship to APO or PO Box addresses?
- Yes, we do.
Do you accept International orders?
- Yes, we accept international orders except for the following countries: Germany, Indonesia, Iran, Iraq, Italy, Malaysia, Macedonia, Nigeria (other African countries), Romania, Singapore.
Can I request my package to be hand-delivered or left at a specific location?
- We use USPS Priority Mail service and generally speaking, specific delivery instruction is not granted. However, upon your request we can add "Signature Required" service for an additional $2 fee. Mail carriers are required to obtain your signature while hand-delivering your package. You may want to consider this option if your shipping address is located in a mail-unfriendly neighborhood or if you have any concerns while your package is left unattended. Please e-mail us to request this service right after completing your order should you feel it is needed.
Is registration required?
- Registration is NOT required to purchase products. However, you may need to log-in or be registered for some products if you want to buy them at our base discounted price. These products are Physicians' Brands and it is the manufacturers' requirement.
I changed my email address. What should I do?
- If you haven't registered, there is nothing you need to do; simply use your new email address during check-out. If you are a registered user, click MY ACCOUNT link on top of our web site. Please make sure you use your previous e-mail address on this page. Once you are successfully directed to the account administration page you can update any information including your new e-mail address. Make sure to save your changes before leaving the page by clicking "Update Account" button at the bottom. Now everything will work with your new e-mail address.
I am having trouble logging-in. What should I do?
- We do not make registration mandatory to purchase from our web site and you may have purchased from us without having registered. If you have registered and forgot your password or which e-mail address used, you can recover it on-line at password recovery page. You can also request us to send your password to your e-mail address. If the problem persists, you can always register again or contact us.
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