|COMPANY|| Can you tell me about your company?|
How is NaturalGreens different?
- NaturalGreens was founded in 2001 by Juno Moon, a Software Engineer and Dr. Yang, a certified board member specializing in general internal medicine. NaturalGreens is an innovative leader in Internet retail created to provide professional grade health products recommended by many professionals, and produced by industry leading companies with proven track records. We are driven to provide the very best our customers deserve.
What are your company hours?
- NaturalGreens is an Internet retailer run by seasoned professionals in technical and health industries. Since 2001 we have been serving tens of thousands of customers with dependable information, prompt attention to your order, low prices, and trust. A professionally maintained web site that is fully compliant with the highest standards in privacy & security policies, and ethical business philosophy. So often we hear praises from our customers that "we are efficient" and "without any distractions". You will experience from us the best of what Internet shopping can offer.
- Our office is open Monday through Friday from 9 am.- 5 pm. Our Shipping dept. is open Monday through Friday 7 am - 1:30 pm and Saturday 7 am - 10:30 am. All hours of operation are in Eastern Standard Time.
|PRODUCT|| What kind of products do you carry?|
Where are your products coming from? Are they authentic?
- Main stream (Class A) products from the best-regarded manufacturers that have proven track records in the health supplement industry.
Can you tell me more about your pricing?
- All of our supplies come directly from the manufacturers or manufacturer appointed distributors. Every product you buy from us is 100% authentic and original.
I don't see a product in your manaufacturer's list that I know they make. How can I order it?
- We work directly with manufacturer pricing polices as an authorized reseller to generally offer the lowest prices allowed by manufacturers. Some vendors allow liberal resale policies while others maintain stricter policies. Our interest is to keep sustained relationships with our customers while running a profitable business. We believe our prices are competitive with over 10 years in business. In simple words, we are an authorized reseller and we offer the lowest possible price within the limit of each vendor's policy.
Free shipping is offered on orders over $35, we also offer an additional volume discount for large purchases of up to 15% on selected vendors' products.
- Please e-mail us at Service@NaturalGreens.Com. We will be more than glad to consider your inquiry and notify you should it be available.
|ORDERING|| How do I verify if my order went through OK?|
How do I check on status of my order?
- There are 2 ways to verify. You will be given an Order ID from our web site as soon as your order is complete. You will also receive an order confirmation e-mail shortly after. Having either order ID or e-mail confirms your order.
- Upon completion of your order, you will receive an order confirmation e-mail. Once your order has shipped, you will receive another e-mail containing tracking number to confirm shipment. In addition, you can check your Order Status on our web site 24 hours 7 days a week for the most up to date status. Do I have to pay taxes?
Does anyone else see my personal information?
- 7 % sales tax to shipments in the State of Georgia, otherwise, there is no sales tax.
Is my information safe when I order on-line?
- Your privacy is very important to us. Information you provide is not given or shared with any 3rd parties. You will be SPAM FREE. We are one of few Internet retailers compliant with both TRUSTe Privacy and McAfee Secure Programs. Your privacy and security are our business.
- Yes, we guarantee your information and identity are safe with us. Any personal information such as name, address, credit card, etc. submitted to NaturalGreens is securely encrypted and our web site is scanned daily to guard against hackers. We are fully compliant with the strictest standards available to protect your privacy and security. For more information please visit our Privacy page and Security page. Can I order without my e-mail address?
Do you have a product catalog?
- Yes, please use NoEmail@NaturalGreens as your e-mail address during check-out. By doing so you will not receive any e-mails including order and shipping confirmation e-mails.
- We do not publish a product catalog at this time. Please refer to our site map page for a complete list of our products. I made purchases from NaturalGreens before. Can I re-order without using Internet?
What other ordering methods are available other than on-line?
- Yes, please e-mail or call us with the following information: previous order ID (if available), your name, phone number, products you want to order and shipping address. If you need to provide us credit card information, you must call us. We will process your order promptly and you will receive an e-mail confirming your order.
- You can also place an order using mail or phone. Our mailing address can be found at "Contact Us" page for mail orders. For phone orders, please call us or leave a message. We will return your call promptly in case we have missed your call.
- More about our web site: We have a web site designed and maintained with a great deal of security. Our internal technical infrastructures have been serving securely and error-free since 2001. In addition, we have full-time staff exclusively processing Internet orders during office hours. If you do not have any special requests, try our web site. It is safe and provides the fastest order processing.
|RETURN|| What is your return/exchange policy?|
- Within 30 days from purchase date on un-opened items. Please e-mail us for authorization number before returning a product. Shipping charges are not refundable. Generally, we provide 100% credit on exchange and 90% refund on return (10% restocking fee applies).
|SHIPPING|| How soon will I receive my order?|
What is the shipping charge?
- We provide same day shipping on orders placed before 1:30 PM EST during week days and 10:30 AM on Saturday. Once departed from our warehouse delivery usually takes 2 to 3 business days via USPS Priority/First Class Mail.
- Note: Our warehouse maintains adequate inventory of all products on this web site to meet the dynamic needs of our customers. In case an item is in back order status, a few days of delay in shipment will be experienced. Back ordered items are shipped within 7 business days.
Do you ship to APO or PO Box addresses?
Domestic U.S. Orders: - FREE-SHIPPING on orders over $35; all others are shipped for a flat rate of $5.
- International Orders: actual postage cost plus $4 (for package handling and custom preparation).
Do you accept International orders?
- Yes, we do.
Can I request my package to be hand-delivered or left at a specific location?
- Yes, we accept international orders except for the following countries: Germany, Indonesia, Iran, Iraq, Italy, Malaysia, Macedonia, Nigeria (other African countries), Romania, Singapore.
- We use USPS Priority/First Class Mail service and generally speaking, specific delivery instruction is not granted. However, upon your request we can add "Signature Required" service for an additional $2 fee. Mail carriers are required to obtain your signature while hand-delivering your package. You may want to consider this option if your shipping address is located in a mail-unfriendly neighborhood or if you have any concerns while your package is left unattended. Please e-mail us to request this service right after completing your order should you feel it is needed.
|MEMBERSHIP|| Is registration required?|
I changed my email address. What should I do?
- No, registration is NOT required to purchase products.
I am having trouble logging-in. What should I do?
- If you haven't registered, there is nothing you need to worry about; simply use your new email address during check-out.
If you are a registered user, click MY ACCOUNT link on top of our web site. Please make sure you use your old e-mail address to log-in. Once you are on the account administration page you can update any information including your new e-mail address. Make sure to save your changes before leaving the page by clicking "Update Account" button at the bottom. Now everything will work with your new e-mail address.
- We do not make registration mandatory to make a purchase and you might have purchased from us without having registered.
If you have registered and forgot your password, you can request us to send your password to your e-mail address. If the problem persists, you can always register again or contact us.